A Legal Defence Fund to Secure Access4all in UK Entertainment Venues

by Sally Reynolds

A Legal Defence Fund to Secure Access4all in UK Entertainment Venues

by Sally Reynolds
Sally Reynolds
Case Owner
We are 3 deaf mothers who are fighting to help change UK public entertainment for the better, to ensure that deaf people have the chance to access live music and entertainment.
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Sally Reynolds
Case Owner
We are 3 deaf mothers who are fighting to help change UK public entertainment for the better, to ensure that deaf people have the chance to access live music and entertainment.
Pledge now

This case is raising funds for its stretch target. Your pledge will be collected within the next 24-48 hours (and it only takes two minutes to pledge!)

Latest: Feb. 1, 2021

Important update on our Little Mix case!

Important update on our Little Mix case!

This is a bit of a confusing update, so please bear with us as we try to explain things as clearly as we can.


We are still going ahead with the Little Mi…

Read more

We are 3 deaf mothers who are fighting to help change public entertainment for the better, to ensure that deaf people have the chance to fully enjoy concerts and festivals with family and friends.

We need your support to raise the funds needed for the proposed £100,000 adverse legal costs i.e. the cost if we lose. This will enable us to continue our legal action to ensure that promoters and venues are proactive in making reasonable adjustments under the Equality Act. Please contribute now and most importantly share this page with your friends and family and on social media. 

Our Case

We are a group of three deaf mothers who wanted to enjoy a music concert with our children as a birthday celebration. However, we struggled to get the most basic access from the event promoter to allow us to enjoy the entertainment in full and to discuss the show with our children after the event.

The three of us are now involved in an on-going legal case with LHG Live Limited

This is because we were not provided with a British Sign Language (BSL) Interpreter for the whole concert.  

We were unable to enjoy all of the concert, we could not access the first section of the performance which left us feeling disengaged. 

If we hadn’t had the support of Fry Law before the event, we don't think we could have secured the BSL Interpreter at all. This legal challenge is essential to create a level playing field for deaf audiences who have every right to attend and to be engaged in musical performances.

We want all deaf people to be able to have full access to events when they buy a ticket for live music and entertainment.

90% of deaf parents have hearing children (Connor, 2014). We want to ensure that all deaf people, including deaf parents are able to enjoy events with their children, enabling them to have access to the lyrics and chat about the concert afterwards.

Most of all, we want to make sure that events are fully inclusive.

"The Association of Sign Language Interpreters (ASLI) believes that access to all services and areas of social life is a fundamental right enshrined in UK legislation. This case highlights the importance of the provision of professional, qualified sign language interpreters for UK Deaf citizens. It has traditionally been areas of life such as health, education and employment where these rights are observed and most often met. This case emphasises that participating in the social, artistic and performance activities of our society is also crucial to the wellbeing of all individuals and their interactions with friends and family.

Furthermore, ASLI believes that Deaf people should not have to resort to legal means such as injunctions (in this case) in order to secure access to goods, services or events. That such access was only given to Sally after such an intervention and then for that access to fail to meet any standard of equality adds insult to injury. ASLI hopes that the result of any court case on this matter is that service providers such as LHG Live Limited meet their obligations and responsibilities to Deaf UK citizens as a matter of course, not only under duress." 

Andy Carmichael, Chair of ASLI Board

This case is heading to court

LHG Live Limited have claimed that their legal costs will be £100,000 and that we need to pay this should we lose!

As three small families, we simply cannot raise these funds by ourselves. To stand down from this challenge would allow for continued inequality and disregard to vulnerable members of society. 

We are working with Crowd Justice to help meet this cost and invite you to make as much of a donation as you can to support our case and ensure that the Equality Act has teeth. 

If you are unable to offer a financial donation, we would appreciate you sharing the campaign with your networks. Tweets, shares, and re-posts really do help us to raise awareness!  

Sally’s Story

In September 2017, Sarah, Vikki and I attended a Little Mix concert with our daughters.

We asked LHG Live Limited to provide a BSL Interpreter in the summer of 2017, several weeks before the concert. They were put in touch with a specialist agency who provide BSL Interpreters for live music and entertainment.

LHG Live Limited refused to make this provision. They gave us no reason for their decision as to why they could not provide a BSL Interpreter. The company repeatedly told us that we could bring someone to sign for us with our carers tickets. We turned down the offer of carers tickets, they were of no use to us and this was not the access that we needed.

LHG Live Limited then told us that this was the end of the matter and offered a refund on our tickets. Despite the poor customer service we had received, we did not want to miss out on the concert. The tickets had been booked as a birthday gift and the girls were so excited!  If we had taken the refund, they would have been devastated.

Read the full story here

Legal action

With support from Chris Fry, we were able to get an injunction which would have forced LHG Live Ltd to provide a BSL interpreter. This case went to court the day before the concert, but the injunction was dropped because LHG Live Ltd finally agreed to provide a BSL interpreter, but only for Little Mix.

If LHG Live Limited had complied with its duties under the Equality Act and engaged with the interpreting agency at the initial point of contact, then the whole concert would have been interpreted, including the support acts. 

Our position now

We have joined forces with Catherine Casserley,  a barrister and an expert in disability discrimination. Our entire legal team is working for us on a No Win No Fee basis.

LHG Live Limited is disputing our claim that the concert should be fully accessible. We are challenging their claims that:

  • A BSL Interpreter was not necessary because we can lipread, and that we had a clear sight line to the stage.
  • That two of us have a cochlear implant which would have enabled us to follow the concert.
  • The provision of a BSL Interpreter can lead to a worse experience rather than a better one for deaf people.

If we win this case, the funds that we raise will be used to support other disability discrimination cases. It will also set a precedent and have an impact for all customers and service users who have a disability.

What happens if we don’t raise the funds?

If we cannot raise the £100,000 we have been asked for, the three of us will be jointly liable for the legal costs. 

The case will still go ahead because we believe very strongly that everyone, regardless of disability, should be entitled to fair and equitable access. That said, £100,000 is a daunting sum of money when you have a family and we are trying to mitigate the risk as much as possible.  

How can you help?

It would be amazing if you were able to donate any amount of money to help us to cover our adverse costs threat.

Just as important – we need you to tell as many people about our case and share the link to this page so that we can attract as much funding as possible, as quickly as possible.

We will face LHG Live Limited in court in a matter of months, it is essential that we have the legal costs behind us to run our case and get our 'voices' heard. We all have rights under the Equality Act, we want to ensure no other deaf individual or family has to undergo such a ‘David versus Goliath’ challenge every time they buy a ticket for an event.

Thank you very much for your support!

Sally, Sarah & Vikki

Special thanks and acknowledgements go to the following for their support:

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Update 1

Sally Reynolds

Feb. 1, 2021

Important update on our Little Mix case!

Important update on our Little Mix case!

This is a bit of a confusing update, so please bear with us as we try to explain things as clearly as we can.


We are still going ahead with the Little Mix case. Even if we win, we will not end up getting any compensation and our legal team will not be paid for any of their work.


Various events and delays have happened which means the company we were told to sue, have gone into liquidation (gone bust).

We are still going ahead because our legal team do not want to lose all their hard work done so far. We expect to win our case on principles which means the court will hopefully write a judgment which explores the legal issues around providing BSL/English interpreters. This will, we hope, clearly show that they are legally required. This judgment will be helpful to other deaf people asking for interpreters and lawyers supporting people in similar cases, such as #WhereIsTheInterpreter

What has happened so far?

We should have been able to update you all before or in March 2020. Various delays have changed and complicated things. We include quotes from legal paperwork to show you the accusations.

Fake tickets

We gave our lawyer our original tickets after we started the case, the Defendant’s lawyers claimed that these were fake, they said:

Not “the actual ticket originally purchased by the Claimant.”

Defendant's aggressive litigation

The Defendant's lawyers have always been extremely aggressive towards us. They threatened Sally with a claim for defamation and demanded detailed financial information from all of us to prove we could pay the other side's costs if we lost. They said:

“full breakdown of each and every Claimant’s assets including without limitation, disclosure of ownership of property, savings and income; 

and confirmation that you will pay into Court or provide evidence of payment into an escrow account (in favour of Our Client and to be released immediately following any costs order made in favour of Our Client) no less that £100,000.00 in order to cover Our Clients estimated costs.” 

Proof of deafness and relationship with Performance Interpreting

The Defendant did not accept that our deafness meant we were disabled under the Equality Act. This meant we had to spend months dealing with an expert witness audiologist and share detailed medical information about our deafness to prove that we were deaf and need BSL interpreters for access.

The Defendant also claimed we had an inappropriate financial relationship with Performance Interpreting because we recommended them as suitable for providing BSL/English interpreters for the Little Mix concert. This is a false allegation. They said:

“For the avoidance of any doubt until irrefutable evidence has been provided and we have had the time for an expert acting for the defendant to confirm any assertions made, then we do not accept that your clients have the disabilities you have alleged; and

1.3 disclosure as to the relationship between any of the Claimants (individually and/or collectively) and Marie Pascal/PI.”

Delays to final hearing

Coronavirus pandemic delays

We were finally ready for the full hearing in early 2020. Unfortunately, the Coronavirus pandemic happened, and the court hearing had to be delayed again.

Defendant delays

In June, the Defendant's lawyers persuaded the court to delay setting a new date till 28th July. At the 28th of July 2020 court hearing, the Defendant's lawyers said that none of their witnesses were available to attend a trial hearing until March 2021.

Complicated issues about Defendant companies

Which company was responsible?

In 2017 at the start of this case, we had taken our claim against "Liz Hobbs Group Ltd" as responsible for providing interpreters, but they said that the correct Defendant was actually "LHG Live Ltd". So, we changed our "Defendant" as it can be difficult to work out which legal company is responsible.

Defendant companies changing names, closing, liquidating

In late June 2020, our lawyers noticed that "LHG Live Ltd" had changed their name to "Live in the UK Ltd" before creating a new company called "LHG Live" owned by the same person a few days later.

On 12th August, "Live in the UK Ltd" (formerly LHG Live) went into liquidation (went bust).

Live in the UK would have been hit by Coronavirus because of the lack of live events. We know that "Live in the UK" going bust means that a lot of organisations have not been paid and are “out of pocket”.

We try to change Defendants

In September 2020, our lawyers asked the court to add "Liz Hobbs Group Ltd" back into the case. We argued that both LHG Live and Liz Hobbs Group Ltd were responsible as “service providers” for failing to provide BSL interpreters for the gig. We had to make this application not only because evidence had emerged which made this less clear cut but also because LHG Live had gone into liquidation. Unfortunately, in November 2020 the court decided we could not re-add "Liz Hobbs Group Ltd" as Defendant to the case. We had to pay Liz Hobbs Group’s legal costs.

Where we are now

Our lawyers will not get paid

All the many months of hard work done since 2017 by our lawyers, Chris Fry (solicitor) and Catherine Casserley (barrister) will now not be paid.

Still going to court - for the judgment

Chris and Cathy have built a very strong legal case, they are confident it should succeed in legal terms. They believe that continuing to a shortened trial will help to get a judgment which explores the legal issues and hopefully shows that a BSL/English interpreter should be provided.

If we can get a judgment in our favour, then this will give deaf people something they can send to organisations to show that there is legal backing and that we will stand up for our access rights.

What we have learned from this case

While we are devastated that "LHG Live" and associated companies cannot be held financially liable for their discriminatory behaviour. This case has shown us that deaf people with support from allies and legal professionals like Chris and Cathy can stand up for our communication and language rights. We are delighted to see other Deaf people take individual and group campaigns because of the increased awareness and confidence in what we can achieve.

What next?

We will keep you posted on any further developments. We hope that this will be good news, with a copy of the judgment for everyone to read and use as needed.

Thank you very much for your support!

Sally, Sarah & Vikki

Special thanks and acknowledgements go to 

  • Marcel Hirshman of Weald BSL for providing the BSL translation https://wealdbsl.co.uk/
  • All of our amazing supporters for their support, encouragement and generous donations!

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